How do I initiate a standard return or exchange, and how long does it take to get my money back?
We keep our return process entirely straightforward without forcing you to jump through corporate hoops.
- Contact our Support team via email with your original order number and a quick note letting us know you want to return or exchange the item.
- If it's a preference return, we will provide the return warehouse address. If it's a verified defect, we will email you a prepaid shipping label.
Box up the units securely and drop them off at the carrier.
The Refund Timeline
Once our warehouse team receives your return package and verifies the contents, we process your refund within 3 to 5 business days. The funds will slide directly back onto your original payment method (credit card, PayPal, etc.). Note that depending on your bank, it may take an additional 2 to 4 days for the credit to officially post to your statement.