I received the system as a gift and don't have a receipt. Am I still covered under the warranty?

Yes, absolutely. We know our systems are incredibly popular baby shower and holiday gifts, so we don't punish you just because you didn't buy it yourself. You are still fully eligible for support, but we need to establish a baseline timeframe to verify your 1-year warranty coverage.
Here is exactly how to handle a gift replacement claim:
• Option 1: Ask the Gift Giver for Help (Best Method): If you are comfortable doing so, ask the person who bought it for the original order number, email address, or phone number used during purchase. Once you give our support team that information, we can instantly look up the transaction, verify the warranty status, and process a replacement directly to your home address—without them ever needing to see the price or handle the return.
• Option 2: Track It Via Serial Number: If you don't want to bother the gift giver, look at the physical white sticker on the back of your monitor or camera body. Send our support team a clear photo of that barcode and Serial Number (S/N). While we won't have the exact date it was opened, we can use the factory batch code to check when that specific unit was manufactured and shipped from our warehouse. If the hardware batch falls within a reasonable timeframe, we will honor the warranty coverage.
• If it's completely out of warranty: If the serial number shows the unit was manufactured years ago, we still won't leave you stranded. We will automatically extend our Out-of-Warranty Loyalty Discount to you so you can secure a replacement component or a fresh system configuration at a heavily reduced cost.